Privacy Policy

1. Who We Are

This Privacy Policy explains how Yiling Taiyishan and [Your Legal Entity Name] collect, use, disclose, store, and protect personal information when you visit our website, submit an inquiry, request a service, purchase a product, communicate with us privately, or work with us as a business partner.

Replace the placeholders in this template with your legal company name, registered address, contact email, privacy contact email, and any data protection representative information that applies to your company.

2. Personal Information We May Collect

• Identity information: name, preferred name, company name, customer type, billing name.
• Contact information: email, WhatsApp, Telegram, LINE, WeChat, phone number, country or region.
• Service information: blessing request, wish theme, consultation topic, spiritual product interest, order details, B2B cooperation needs.
• Reading-related information: birth date, birth time, birth location if provided, zodiac sign, Bazi-related details, relationship or career reading theme.
• Payment and transaction information: invoice records, payment confirmation, transaction ID, billing currency, order amount, payment platform used. We do not store full card numbers unless handled by an authorized payment processor.
• Website information: IP address, browser type, device type, pages visited, referral source, approximate location, cookie identifiers and analytics data.
• Communication information: messages, attachments, inquiry forms, service instructions, feedback and support requests.

3. Sensitive or Private Service Information

Some services may involve personal themes such as relationship reflection, career direction, annual luck, blessing wishes, memorial requests, or birth information. We use this information only to review your inquiry, confirm service suitability, prepare personalized cultural content, arrange requested service delivery, and communicate with you.

Please do not send unnecessary medical, legal, financial, psychological, government identification, payment card, or highly sensitive information unless specifically required and requested through an appropriate secure channel.

4. How We Use Personal Information

• To respond to inquiries and customer service requests.
• To confirm service scope, suitability, timing, delivery format, and pricing.
• To prepare personalized cultural reports, blessing cards, service notes, product meaning content, or white-label materials.
• To process private quotes, invoices, payments, order records, delivery records, and business partner communication.
• To operate, improve, protect, and analyze our website and services.
• To prevent fraud, misuse, unauthorized transactions, chargebacks, impersonation, and policy violations.
• To comply with legal, tax, accounting, platform, payment processor, or regulatory obligations.
• To send service updates, order information, or marketing communications where permitted by law and consent settings.

5. Legal Bases for Processing

Where applicable, we may process personal information based on contract performance, pre-contract inquiry handling, legitimate interests, consent, legal obligations, and protection against fraud or misuse. For example, we may use contact and service information to answer your inquiry and prepare a quote, and we may use transaction records to comply with accounting obligations.

6. How We Share Information

• Payment platforms such as PayPal, Stripe or card processors, Wise, Payoneer, banks, or other payment service providers used for private payment or invoicing.
• Website, hosting, security, analytics, form, CRM, email, live chat, WhatsApp, or communication service providers.
• Delivery, fulfillment, packaging, or product preparation partners when physical products are involved.
• Professional advisors, accountants, legal advisors, compliance consultants, or tax service providers.
• Authorities, regulators, courts, payment networks, or law enforcement where required by law or necessary to protect rights, safety, or fraud prevention.
• B2B partners only where necessary for agreed white-label delivery, product fulfillment, or business cooperation.

7. International Transfers

Because our services may be offered internationally, your information may be processed in countries different from your country of residence. Where required, we use appropriate safeguards, contractual measures, platform terms, or other lawful transfer mechanisms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for inquiry handling, service delivery, customer support, legal compliance, tax/accounting records, dispute handling, fraud prevention, and legitimate business purposes.

Reading details, blessing request content, and service instructions may be retained for customer support, repeat service continuity, or dispute handling unless deletion is requested and no legal or operational reason requires retention.

9. Your Privacy Rights

• Access a copy of your personal information.
• Request correction of inaccurate information.
• Request deletion where legally available.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing where legally available.
• Request data portability where applicable.
• Opt out of marketing communications.

10. Cookies and Tracking

We may use necessary, analytics, preference, marketing, advertising, chat, and security cookies or similar technologies. Please see our Cookie Policy for details.

11. Children

Our services are not intended for children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided information, contact us for review.

12. Contact for Privacy Requests

For privacy requests, contact: privacy@example.com. For general inquiries, contact: contact@example.com. Please replace these placeholders with your actual business contact information before publishing.