Legal & Policy
This Service Policy explains how our personalized services, ritual arrangements, digital reports, spiritual products, product blessing services and B2B white-label materials are confirmed, prepared and delivered.
Effective Date: June 3, 2026
Our service model is private-inquiry based. Many services require review, confirmation, scheduling, personalization, writing, preparation, product handling, blessing card creation, digital report preparation, or B2B customization before they can be delivered.
| Step | What Happens | Customer Responsibility |
|---|---|---|
| Inquiry | You submit service type, product interest, B2B needs, delivery format and relevant details. | Provide accurate information and avoid unnecessary sensitive data. |
| Review | We review whether the request is suitable and whether the service can be prepared. | Wait for confirmation before payment. |
| Quote | We confirm price, currency, scope, timing, payment method and delivery format. | Review all details carefully. |
| Payment | You pay through an approved official payment method. | Use only confirmed payment links, invoices or accounts. |
| Preparation | We prepare the report, ritual arrangement, card, product, packaging or white-label materials. | Respond promptly if additional information is needed. |
| Delivery | You receive the agreed report, message, product, completion note, photo material or partner file. | Review within the support period if correction is needed. |
Delivery time depends on service scope, complexity, order volume, customer response speed, ritual schedule, report length, product availability, packaging needs, payment confirmation and holidays.
Any timing stated publicly is an estimate unless specifically confirmed in writing for your order.
Customer-provided information directly affects personalized reports, product matching, blessing cards and service notes. We are not responsible for errors caused by incorrect, incomplete, changed, false, late or misleading information provided by the customer.
Minor corrections may be reviewed if we made a clear factual or formatting error. New questions, changed birth details, new names, different reading themes, additional language versions, changed product specifications or expanded B2B requirements may require a new service fee.
Once the service is confirmed, scheduled, started, prepared, customized, blessed, digitally delivered, physically shipped or otherwise fulfilled, it is generally non-refundable and non-exchangeable except where required by applicable law.
